Clients hold the right to cancel a project at any time.
In the event of a cancellation, the client shall be liable for the payment of all work completed up to the official cancellation date.
2. Refund Eligibility
Advance payments are refundable only if no work has commenced on the project.
If work has already commenced prior to the cancellation request, any issued refund will be partial.
Partial refunds are calculated by deducting the cost of all completed work from the initial payment.
3. Refund Processing and Fees
All approved refunds will be processed after deducting the applicable work costs.
Refunds are subject to payment gateway, banking, or transaction fees, which are borne by the client.
Consequently, the final refunded amount may be less than the amount originally paid.
4. Project Abandonment
A project is deemed abandoned if it remains suspended due to client-induced delays, inactivity, or non-payment for a continuous period of six (6) months from the date of suspension or the last recorded client communication.
Upon project abandonment, the agency has no further obligation to continue, resume, or complete the project.
All amounts paid up to the point of abandonment shall be strictly non-refundable.
Any remaining unpaid invoices at the time of abandonment shall remain due and payable.
5. Contact Information
If you have any questions regarding your project status or wish to submit a formal cancellation request, please contact us at: